Default online booking gratuity rates

We're excited to tell you about a useful update to our online booking gratuity feature! Previously The online booking gratuity rate always defaulted to "NONE", but customers could opt-in to add a gratuity by selecting an option from the drop-down menu. What's New We&

Payment Processing

WisePad3 Mobile Card Reader Now Available in Canada

We're thrilled to announce that we've added support for the WisePad3 mobile card reader in the latest versions of our Control Panel App [https://apps.apple.com/us/app/starboard-suite/id1158704120] and Kiosk App [https://apps.apple.com/us/app/starboard-suite-kiosk/id1258134017] available in the iOS

Charters

Charter base rate for standard bookings

We've had support for charter base rates in our Contracts Module [https://www.starboardsuite.com/solutions/charter-cruises] for many years, but we've now made it easier than ever to price your publicly-bookable events any way you like. With charter base rates, you can use any combination

Payment Processing

Payment Request Log

For users of our Payment Requests feature [https://blog.starboardsuite.com/introducing-payment-requests/], we've added a Payment Request Log that allows you to search across all of your historical payment requests. Search and filter by employee name, amount or confirmation number to quickly find any Payment Request you'

Check-in

Print individual guest tickets with a Boca printer

Starboard Suite has great support for electronic check-ins using our e-manifest or our optional ticket scanner [https://www.starboardsuite.com/solutions/ticket-scanner], but some larger operators who have been printing tickets for many years prefer to continue printing guest tickets. In addition to supporting thermal receipt printers, we're

Contactless Concierge Options

We hope this finds you safe and healthy! We're hearing that many hotels have removed their concierges, or are reducing physical contact between concierges and customers. With this in mind, we've added some contactless concierge features so you can continue receiving concierge bookings in this changing

Easy custom formatting for event descriptions and email content

With our updated visual editor, customizing the look and feel of your content is even easier! The new visual editor is available for event descriptions, email content and policies.  And, we'll be integrating it into other parts of your Control Panel in the coming weeks.

2020 Year in Review

2020 was certainly a challenging year all around. Many of you were forced to operate at drastically reduced capacities, while others were unable to re-open at all. Those who did open faced the stress of enforcing social distancing and masking, among other challenges. Here at Starboard Suite headquarters, we were

A new integrated calculator in your Control Panel

We wanted to make it even easier for you to split payments, so we've integrated a calculator into your Control Panel. You can open the calculator by clicking the green calculator icon on the payment screen. We'll automatically copy the "amount" from the payment

More Gift Certificate Options for Black Friday

We hope this finds you safe and healthy! We've added some new gift certificate options that you might find helpful for Black Friday promotions. You can incentivize customers to buy gift certificates by adding extra value to their certificate beyond the amount paid, and without the need to

Meet Tabitha: online booking, completely reinvented!

Say hello to Tabitha. "Tabitha" is a completely new online booking engine that we've been quietly working on for several years, and we're thrilled to announce that it's now available in our general release! ​ Streamlined design With Tabitha, we've completely

Now you can collect gratuities directly from your follow-up emails!

We know that gratuities are more important than ever this season, so we've been working on yet another way to help you collect them. Collect gratuities directly from your follow-up emails: ​ Customers who click "Add Gratuity" can choose a percentage, or enter their own custom amount:

Customer waitlists now available!

If you've had to reduce your capacity this season, you may find that you're selling out your events more often than normal. With that in mind, we've added a comprehensive waitlists feature! Waitlists with Online Bookings With waitlists enabled, customers booking online will see

Look up gift certificates in a snap

Since gift certificates are playing a large role this year, we've added two new features to make it super fast to look up their value and redemption status. Integrated payment screen lookup If you're in the process of redeeming a gift certificate, you can now look

Introducing: Universal Quick Search

We've added a universal Quick Search in the left sidebar to make it faster for you to find what you need. You can search for confirmation numbers, customer names, group names, phone numbers or gift certificate codes. We'll return matching results for reservations, retail sales and

Apple Pay

Introducing the P400: a fully-integrated card reader for Windows, Mac, iOS and Android

As things start to re-open, we've been thinking about the increased need for touchless payments. Last week, we introduced payment requests [https://blog.starboardsuite.com/introducing-payment-requests/] that let you create reservations (and retail sales) in your Control Panel and then request online payment from your customers. Today, we&

Payment requests on charter and group contracts

Last week we introduced payment requests [https://blog.starboardsuite.com/introducing-payment-requests/] that allow you to request an online credit card payment for standard bookings. Today we're making payment requests available on contracts as well. For contracts, we thought it would be more useful to add payment requests to

Introducing: Payment Requests

We're excited to tell you about a new feature called payment requests that we launched today. With payment requests, you can queue up bookings in your Control Panel and send the customer a request to enter their own payment info online. This can be handy in a variety

Introducing: Today's Events, Today's Manifests and Default Start Pages

First off, I hope this finds you safe and healthy! As things open back up, we realize that you may be working with a smaller staff than usual, so we're prioritizing a few features to help each employee get more done in less time. With that in mind,

Check out the new Gratuity Split Report

We hope this finds you safe and healthy! We're continuing to prioritize some gratuity-related features, as we think that staff gratuities may play a more important role than ever this season. With that in mind, we've added a Gratuity Split Report that allows you to automatically

Communicating your Covid-19 Policies and Procedures

As your region starts re-opening, we realize that you may need to put special policies and procedures in place to accommodate social distancing, etc. To make this easy for you, we've added a new Covid-19 Policies and Procedures text block for you under: Admin->System Configuration->

Covid-19 Playbook: Tips and tricks to help your business

First off, we hope this finds you safe and healthy. We're continuing to push out some updates that we hope you'll find helpful. Many of you have reached out in the last few weeks to share your tentative plans for reopening. We're also hearing

Reservations

Starboard Suite wins GetApp's Best Functionality and Features award!

We're happy to report that Starboard Suite is the winner of GetApp's Best Functionality and Features award* among reservation systems! We've been cranking out new features at a rapid clip these last few years, so we're thrilled to receive this recognition of

Sending SMS messages to individuals

In addition to SMS group messaging, you now have the ability to send SMS messages to individual reservations. Just click the SMS icon next to the customer's phone number. The SMS templating system works here as well. If you're not yet using SMS messaging, you'

Online booking gratuities

We want to make it easier for you to hire and retain staff by increasing their access to gratuities. So, we've given you the ability to let customers add a staff gratuity to their online bookings. This feature may not be a good fit for every business, so