Introducing: Payment Requests

We're excited to tell you about a new feature called payment requests that we launched today.

With payment requests, you can queue up bookings in your Control Panel and send the customer a request to enter their own payment info online.

This can be handy in a variety of situations, for example:

1. Avoid asking the customer to read their card number over the phone
2. Avoid physically touching a credit card for in-person bookings

How to send a payment request

If you're in the process of creating or modifying a booking, you can request a payment right from the payment screen, as seen in the short video below:​

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If you've already processed the booking, you can send a payment request from the boarding pass as well:

By default, we'll prompt you to request payment for the full amount that the customer owes you, but you can request a lesser amount if you prefer:​

And, you can request as many payments as you like, in any increments, for each booking.

Payment request email

When you send a payment request, we'll email customers an invoice with their booking details, and a button they can click to pay their invoice online:

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Customer payment flow

Clicking the payment button takes them to a page where they can enter their own payment info and complete their booking:​

​If you use Stripe as your payment processor, we'll store this card and make it available to you for subsequent payments, just as we do for other Stripe payments.

We hope you find this helpful!

If you have questions about payment requests, or anything else, please don't hesitate to reach out -- we're always here for you.